Finding the right remodeler isn’t as simple as picking up the Yellow Pages.  If you are considering a major remodeling project, you may be working closely with your remodeler for several months.  For that reason you will want to do everything possible to ensure you make the right decision.  A few good places to begin your search include:

• Seek referrals from family and friends, neighbors, co-workers and others who have had remodeling work done.
• Conduct personal interviews, check references.  Ask each candidate for the names and phone numbers of current and former clients.  Take some time to speak with each reference and, if possible, tour a completed project to see the remodeler’s work first hand.  Some key questions may include:

**Would you hire this company again?

**Did the remodeler maintain a neat worksite?

**Did the crew show up on time?  Were you pleased with their work style?

**Was your project completed on time and within budget?

**Was the remodeler easy to talk to?  Did he or she keep the client informed on job progress?

Buyer Beware

We have all heard at least one horror story about and innocent homeowner paying large amounts of money to an unscrupulous contractor who then skips town, begins the job and never completes it or does shoddy work.  To help you protect yourself from these kinds of situations, Be aware of the following warning signs:

• The contractor solicits business door to door.  This sales approach is often accompanied by high pressure sales tactics, intimidation and threats.
• You cannot verify the remodeler’s name, address, telephone number or credentials.
• The contractor is not willing to offer references or the references provided were not happy with the work.
• You are asked to pay for the entire job in advance.
• The contractor only accepts cash payments.

Asking the Right Questions

When you hire a remodeler, you are buying a service as well as product.  The quality of service the remodeler provides will determine the quality of the finished project and your satisfaction with it.  Consider whether potential remodelers meet the following qualifications:

• Is the remodeler easily reachable at all times?
• Does the remodeler carry workers’ compensation insurance?
• Does the remodeler have an established presence in the community?
• How long has the company been in business?  (Longevity suggests financial stability)
• Does the remodeler have a trustworthy reputation among customers, peers and other remodeling professionals?
• Is the remodeler a member of a professional organization, such as NARI or NKBA?  (Membership reflects a remodeler’s commitment to industry professionalism)
• Does the remodeler carry credentials such as Certified Graduate Remodeler (CGR), Certified Bath Designer (CBD) or Certified Kitchen Designer (CKD)?

Making a Decision

Once you have completed your research, you are ready to make an informed decision. 

Before you have the final contract drawn up though, be sure to request price estimates.  However do not let price alone drive your choice of remodelers.  If you like a certain candidate and are confident in his work, do not dismiss him due to a high estimate.  Perhaps you can scale down your project with a few minor modifications, like selecting less expensive fixtures or products.

The bottom line is that you must feel comfortable with the remodeling contractor you choose.  A strong rapport and close communication with your contractor will help make any job go well.  Finally, be sure to read your contract carefully and review it with your contractor to clarify any wording you do not understand.